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Customer Success Representative / Help Desk Support

Hermitage, Nashville, TN, USA

Job Type

Hybrid - Full-Time

About the Role


Agile Ticketing Solutions is looking for a Customer Success Representative to ensure our client’s day-to-day operations continue to grow and thrive when using Agile Ticketing Solutions’ systems and products. This person is responsible for providing excellent quality care while maintaining agreed-upon service levels. An ideal candidate for this position enjoys working in a team environment and can quickly adapt to changes. This candidate will help build and maintain relationships with our clients to understand the essentials of the various platforms and products that Agile Ticketing Solutions offer.

This position is a Full-Time, year-round position.

Skills and Requirements:

  • Ability to learn and support computer ticketing software.

  • Advise/educate clients within the procedural guidelines to ensure a complete solution to their technical and service questions.

  • Communicate product updates, enhancements, new features, and functionality to all clients.

  • Collaborate with others; Share information openly; Listen and take time to understand your co-workers and clients.

  • Maintain customer contacts to enable accurate tracking and reporting.

  • Compile and track projects and tasks related to our clients.

  • Service-oriented, with strong organizational and communication skills.

  • Able to set up, install and test client's POS and Ticket Printers

  • Basic computer hardware diagnostics and troubleshooting skills.

  • Use troubleshooting techniques and tools to identify the root cause of issues and ability to provide resolutions to the issue.

  • Able to handle multiple properties and projects.

  • A certain degree of creativity, latitude, and problem-solving is required.

Technical Skills and Competencies:

  • High School Diploma or Equivalent

  • 2+ years of technical customer service/software support experience is preferred but not required.

  • Box Office/Ticket Management/Event Management experience a plus

  • Microsoft Product Suite knowledge skills

Physical Requirements:

  • Ability to sit for extended periods and remain in a stationary position for more than 50% of the time, limited standing and walking throughout the day.

  • Uses hands and fingers to operate computers and office equipment and heavy phone handling for up to 8 hours each day.

  • Must be able to talk on the phone and via video conferencing for long periods.

  • Exposed to office environment conditions with mid to high noise levels.

  • May be required to occasionally lift up to 30 pounds.

  • Some nights and weekend work needed and will be scheduled in advance.

  • Other duties as assigned.


  • Major Medical provided by United Health

  • Agile pays both 100% of employee coverage and 70% of family coverage

  • Dental, Vision Life and Long- and Short-Term Disability

  • 7 Paid Holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day)

  • Company-sponsored 401K program participation after six months of service

Click Here to Apply

About Agile Ticketing Solutions

Agile Ticketing Solutions was founded in 1999. Its initial vision – cast by a team of individuals with more than 30 years of experience in ticketing systems design, development, event management, and operations – was to serve event promoters with a unique and viable system of online and box office ticket purchasing. Today, Agile Ticketing Solutions has evolved into a company that serves any and every kind of ticketed event imaginable, including the performing arts, festivals, museums, conferences, cinema, and sporting events, backed by 24/7 technical support, the foundation of its success.

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