Work at
Agile Ticketing Solutions

There are always opportunities for talented people to join our epic team

Are you interested in making your mark? By joining our innovative team, you’ll have the opportunity to do exactly that. Agile Ticketing Solutions is at the forefront of the industry, and we are always looking for talented professionals as we continue to grow. Check out our openings below to see if there’s a role that fits your background.

AgileTix employees enjoy these perks

Agile pays 100% of employee coverage

  • Vision

  • Life

  • Short-Term and Long-Term Disability

  • Flexible Health Spending Account with a $500 contribution (Additional employee contributions optional).

7 Paid Holidays

  • New Year's Day

  • Easter

  • Memorial Day

  • Independence Day (4th of July)

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

Work from home

Here at Agile, we believe in the balance of work and home life, that's why we let you work from home!

 Paid time off 

Paid time off accrued at 11.3 hours per month with an increase after three years of service.

401K

Company-sponsored 401K program participation after six months of service.

Remote postions

You no longer have to be in Nashville, TN to work for us! We are now accepting applications from all 50 states of America. 

Open positions at Agile
Ticketing Solutions

Client Success Representative

Agile Ticketing Solutions is looking for a Client Success Representative to ensure our client’s day-to-day operations continue to grow and thrive when using the Agile Ticketing Solutions systems and products. This person is responsible for providing excellent quality care while maintaining agreed-upon service levels. An ideal candidate for this position enjoys working in a team environment and can quickly adapt to changes. This candidate will help build and maintain relationships with our clients to understand the essentials of the various platforms and products that Agile Ticketing Solutions offer.

This position is a Full-Time, year-round position. Benefits package includes competitive salary, a hybrid work schedule, major medical, dental, life, vision, 7 paid holidays, paid time off that is prorated and is available in full starting on the first day of employment, and 401K program.

TO APPLY: This is a full-time (40 hour/week) position and will include some nights and weekends. To apply for this position, please send a cover letter and resume to HR@agiletix.com with Client Success Representative in the subject line.  

 

 

Agile Ticketing Solutions is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Agile Ticketing Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requirements

Skills and Requirements:

 

 

  • Ability to learn and support computer ticketing software.

  • Advise/educate clients within the procedural guidelines to ensure a complete solution to their technical and service questions.

  • Communicate product updates, enhancements, new features, and functionality to all clients

  • Collaborate with others; Share information openly; Listen and take time to understand your co-workers and clients.

  • Maintain customer contacts to enable accurate tracking and reporting.

  • Compile and track projects and tasks related to our clients.

  • Service-oriented, with strong organizational and communication skills.

  • Able to set up, install and test clients POS and Ticket Printers.

  • Basic computer hardware diagnostics and troubleshooting skills.

  • Use troubleshooting techniques and tools to identify the root cause of issues and ability to provide resolutions to the issue.

  • Able to handle multiple properties and projects.

  • A certain degree of creativity, latitude, and problem solving is required.

 

 

Technical Skills and Competencies:

 

 

  • High School Diploma or Equivalent

  • 2+ years technical customer service/software support experience

  • Box Office/Ticket Management/Event Management experience a plus

  • Microsoft Product Suite knowledge skills

 

 

Physical Requirements:

 

 

  • Ability to sit for extended periods and remain in a stationary position for more than 50% of the time, limited standing and walking throughout the day

  • Uses hands and fingers to operate computers and office equipment and heavy phone handling for up to 8 hours each day

  • Must be able to talk on the phone and via video conferencing for long periods

  • Exposed to office environment conditions with mid to high noise levels

  • May be required to occasionally lift up to 10 pounds.

  • Some nights and weekend work may be needed and will be scheduled in advance

  • Other duties as assigned