SOFTWARE UPDATED|Monday, June 27th, 2016

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We have completed the required server updates and all servers are running as expected. Your ticketing platform should be back up and running without any issues. If you are experiencing any issues, please send an email to support@agiletix.com or contact our customer support team at (615) 360-6700.

We appreciate your patience while we completed this necessary upgrade.

Please check Announcements at support.agiletix.com for updates on the maintenance.

Thank you,

Agile Ticketing Solutions
Technical Support Team

Please consider following us on Twitter and  Facebook and turn on notifications for up-to-date information.

Agile Ticketing Solutions will cease operating on any PC running Windows XP or Vista on May 1, 2016.

Cloud Logo.JepgeAgile Ticketing Solutions has provided support for Windows XP and Vista for the past 12 years.  But the time came for us along with our hardware and software partners, to invest our resources toward supporting more recent technologies so that we can continue to deliver great new experiences. As a result, Agile Ticketing Solutions will cease operating on any PC running Windows XP or Vista on May 1, 2016.

Why we can’t support Windows XP and Vista: Security is paramount in today’s technological world. It’s critical that your customer’s are protected. Using a legacy operating system that isn’t supported by the developer exposes you and your customer’s data. Microsoft ended support for XP on August 8, 2014 and no longer provides security updates.

What happens if I continue to use Windows XP and Vista?
If you continue to use Windows XP or Vista,  you will not be able to access Agile Ticketing Solutions on that device after May 1, 2016.

What should I do to ensure I don’t lose access to Agile Ticketing Solutions?
Upgrade your PC to the latest Windows operating system (Windows 10) or Windows 7.

Agile Ticketing Update – 6.5

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We are excited to announce our most recent update is about to be released.  This update provides significant benefits to the Agile Ticketing System.  The update is expected to occur early Wednesday morning February 3, 2016.  The next time you login to the system on or after Wednesday you will automatically be updated to the newest version.  The update will take approximately five minutes.  Once the update is complete you will be able to access the system as you normally would.  A summary of all the changes included in this update are shown below.

 Enhancements:

  • DONORPERFECT INTEGRATION:
    • We continued to make further changes to the DPO integration based on feedback.
    • Added support to merge customer/donor information on both systems.
    • Added an option to control whether the integration is bi-directional or not.
    • Added a minimum gift amount option.  This will keep from adding donor records in DPO for very small gift amounts.
  •  UPDATED REPORTS:
    • Added support for a new Date Picker that allows an easier way to schedule recurring reports. The new Date Picker will continue to be rolled out to all reports over the coming months.
    • Fixed an issue with quantities being incorrect on several Package reports.
  •  MODERN DEFAULT SKIN:
    • We have revamped our “Agile Gray” skin and updated the default styling option.
    • Follows responsive web design approach to work across a wide range of devices.
    • New menu design.
    • A more modern flat approach to objects.
    • No more split settings for desktop vs. mobile.
  • Added the ability to delete venues that are no longer being used.
  • Added the ability to delete customer addresses and phone numbers.
  • Searching for orders by Member Number now returns all order associated with the member/customer.
  • Added a remaining benefits column to the list of benefits to show exactly how many the customer has left.
  • Added a CC Batch Number to printing options so it can be printed as a reference number on receipts.
  • Added Custom Properties and Donor Management Values options to Admin Express site.
  • Added an open in new tab/window option to links added in the HTML editor.
  • Added a Venue or Organization same-as URL to our event micro-data.  This allows search engines to tie the ticketed events directly to the organization’s website on searches.
  • Added a new option for credit card swipes that consistently has bad swipes.
  • Added the ability to capture digital signatures on PAX EMV terminals.

Maintenance Items:

  • Fixed an issue with Ticket Forwarding incorrectly affecting membership benefits.
  • Fixed an issue with searching for Catalog items in web sales.
  • Fixed an issue where non-event organizations show up in the event sales list in Agile app.
  • Removed the need to select a Merchant value for non credit card payment methods.
  • Fixed an issue with ticket printing when using Sales Line defined images (Overhead, Item, or Ticket Image).
  • Fixed an issue with the “In Cart” count value when a Catalog item was removed from a cart online.
  • Fixed an issue with Catalog item benefits becoming available again after they had all been used in web sales.

If you have any questions or concerns about this update please email us at support@agiletix.com.  This support email address allows you to communicate with us any enhancements or issues related to the Agile Ticketing system.  You should always feel free to contact us via any of the following support options: (615)360-6700, (877)282-8942, or support@agiletix.com.

Agile Ticketing Update – 6.4

Cloud Logo.JepgeWe are excited to announce our most recent update is about to be released.  This update provides significant benefits to the Agile Ticketing System.  The update is expected to occur early Wednesday morning August 5, 2015.  The next time you login to the system on or after Wednesday you will automatically be updated to the newest version.  The update will take approximately five minutes.  Once the update is complete you will be able to access the system as you normally would.  A summary of all the changes included in this update are shown below.

 Enhancements:

  • DONOR PERFECT INTEGRATION:
    • We continued to make further changes to the DPO integration based on feedback.
    • Added a new filter option to control what customers are moved to the DPO database.
    • Added the ability to do DPO code maintenance in Agile admin app.
  • UPDATED REPORTS:
    • Added a new “Credit Card Chargeback Details” report for getting information to submit to a merchant provider when a customer questions a charge.
    • Made changes to reports that contain charts so they are correctly shown in the HTML view.
    • Changed the “Sales by Hour” report to be “Sales by Time” to reflect new support for different time ranges.  You can now choose Hour, Day of Week, Week, or Month for grouping admission sales totals.
    • Added Fair Market Value support to the “Gross Revenue – Box Office Statement” and “Gross Revenue – Rentrak/EDI” reports.  To correctly report revenue for member benefit tickets the Fair Market Value on the price records can be set to the normal value of the ticket instead of $0.00.
  • ENHANCED MEMBER IMPORT:  Updated the member import process to accept multiple addresses.  Customers without memberships can also be imported in the same process.  Added a success column and notes column to the results file created after the import verify records were correctly imported.
  • CUSTOMER IMPORT: Added the option for organizations to import their own customer list in the admin app.  The functionality of this import process is the same as the membership import that has long been supported.
  • FULFILLMENT/PRINTING:
    • Added a “Batch Printer” option to the printer setup to control if a printer is available for batch fulfillment.
    • Catch that a User Batch has not been opened and ask if the user wants to cash in.
    • Added a warning if multiple printers of the same Form Type are chosen as the batch will be split across those printers.
    • Header format default is chosen based on the type of tickets being printed.
  • DUPLICATE CUSTOMER CHECKS ONLINE:
    • Customers now get notified if they already have an account based on their email address when creating a new account online.
    • If the system finds a duplicate email then the customer is forwarded to the login process instead of creating the duplicate customer account.
    • In cases where the customer has not created a username and password they will be assisted with setting up the remainder of their online account information.
  • Added the ability to select certain Shows/Showings in the Sales Channel Maintenance screen.
  • Added new messaging to make sure members know to log in to get special access/pricing on an event.
  • Updated the password reminder email with a new password reset process.
  • Added a tax letter CRM for sending tax letters to customers that have donated or purchased items that have a tax deductible portion.
  • Added an exact amount button to the discount option in Point of Sale.
  • Added the ability to edit multiple membership price records in one operation.
  • Added the ability to add recurring events/showings in one operation.
  • Added an extra verification step to check CVV2 and Address information with bank before authorizing a card.  This allows us to catch errors that will stop an authorization from going through before the customers money gets tied up.
  • Added support for EMV Chip terminals through Moneris US and TSYS merchant accounts.
  • Added the ability to copy events and templates with all pricing information from one sales level organization to another.

Maintenance Items:

  • Improved application start up time.
  • Made messaging changes to the membership sign on process before tickets are on sale to the general public.
  • Made changes to the way Date TBD events are displayed in several online views.
  • Added a warning message when changing membership expiration dates without changing benefit dates.
  • Rounding on tax calculations will round up to the next penny instead of following bankers rounding.

Special Notice:

Beginning October 1, 2015, Agile Ticketing’s applications will no longer support running on Windows XP.  Microsoft ended support for XP on August 8, 2014 and no longer provide security updates. Also, we have scheduled a change to our server infrastructure on October 1 to disable the TLS 1.0 secure communications protocol in order to maintain PCI compliance.  Windows XP does not support any newer version of TLS and will therefore not be able to connect to the ticket servers.  We have begun contacting everyone that is still using XP to help them figure out the best approach to upgrading their terminals to a supported configuration.

If you have any questions or concerns about this update please email us at support@agiletix.com.  This support email address allows you to communicate with us any enhancements or issues related to the Agile Ticketing system.  You should always feel free to contact us via any of the following support options: (615)360-6700, (877)282-8942, or support@agiletix.com.

Agile Ticketing Update – 6.3

Cloud Logo.JepgeWe are excited to announce our most recent update is about to be released.  This update provides significant benefits to the Agile Ticketing System.  The update is expected to occur early Wednesday morning February 4, 2015.  The next time you login to the system on or after Wednesday you will automatically be updated to the newest version.  The update will take approximately five minutes.  Once the update is complete you will be able to access the system as you normally would.  A summary of all the changes included in this update are shown below.

 Enhancements:

  • DONOR PERFECT INTEGRATION:  We continued to make further changes to the DPO integration.
  • Added the ability to take a donation or membership pledge and spread out the payments over 12 months.
  • Added support for Thank You Letter, Type of Gift, and document number to be used on gifts in DPO.
  • Added support for adding non gift transactions in the other info area in DPO.  These records can be organized via a user definable set of item categories.  The quantity and amount values on these records can be used in calculated fields to track ticket purchases.  The details about the items purchased can also be masked to make sure too much detail about a purchaser’s history is not made available in DPO.
  • Include in Gift Calculations is now turned on by default for all memberships and donations.
  • Added support for linking dual members in DPO based on a specified link code.
  • Added the ability to override the donor management parameters to be pushed to DPO for each transaction in the Sales app.  A user with proper security can set the GL Code, Solicitation Code, Sub Solicitation Code, Campaign Code, Thank You Letter, Include in Gift Calculations, Item Category, and Include Item Details options for each item on a transaction.
    Removed the need to have Smart Actions enabled for syncing data back to Agile Ticketing.
  • UPDATED REPORTS:
    Added support to run reports by specifying a specific Gift Card program.
    Added a new Gift Card Manifest and Gift Card Manifest Extract report.
    Added a total for credit card tips to the User Batch Audit report.
  • ENHANCED MEMBER IMPORT:  Updated the member import process to accept all phone number types and customer questions.  Also added the ability to import external customer numbers to support the initial Donor Perfect data sync.
  • Removed the requirement for phone numbers on customers in the Sales and Admin apps.
  • Added an option to allow customer benefits attached to a membership to continue working after expiration.
  • Added support for SafeSave payment merchant integration.
  • Added a new Fair Market Value option to prices.  This allows values to be associated with comp tickets used as a member benefit.

Maintenance Items:

  • Fixed an issue where Display Groups could not be set up on Entry Points or Questions.
  • Changed the criteria for member scanning so it would work without specifying a tier on the member benefit.
  • Fixed an issue where the transaction details could not be brought up on a donation in order maintenance.
  • Changed the selection of an event for a benefit to be more explicit to keep from accidently setting up a ticket benefit incorrectly.
  • Fixed the validation criteria on the member properties so a blank member number cannot be used.
  • Fixed an issue where the credit card payment boxes get disabled after validation fails on the web.
  • Fixed a validation error when alphabet character were used in the credit card number or security code on the web.
  • Fixed a security issue that kept ticket formats from being edited at a corp level organization.
  • Fixed an issue where promo code member prices show up when they should not.

If you have any questions or concerns about this update please email us at support@agiletix.com.  This support email address allows you to communicate with us any enhancements and issues related to the Agile Ticketing system.  You should always feel free to contact us via any of the following support options: (615)360-6700, (877)282-8942, or support@agiletix.com.

The version 6.3 Release Notes

Cloud Logo.JepgeWe are excited to announce our most recent update is about to be released.  This update provides significant benefits to the Agile Ticketing System.  The update is expected to occur early Wednesday morning February 4, 2015.  The next time you login to the system on or after Wednesday you will automatically be updated to the newest version.  The update will take approximately five minutes.  Once the update is complete you will be able to access the system as you normally would.  A summary of all the changes included in this update are shown below.

 Enhancements:

  • DONOR PERFECT INTEGRATION:  We continued to make further changes to the DPO integration.
  • Added the ability to take a donation or membership pledge and spread out the payments over 12 months.
  • Added support for Thank You Letter, Type of Gift, and document number to be used on gifts in DPO.
  • Added support for adding non gift transactions in the other info area in DPO.  These records can be organized via a user definable set of item categories.  The quantity and amount values on these records can be used in calculated fields to track ticket purchases.  The details about the items purchased can also be masked to make sure too much detail about a purchaser’s history is not made available in DPO.
  • Include in Gift Calculations is now turned on by default for all memberships and donations.
  • Added support for linking dual members in DPO based on a specified link code.
  • Added the ability to override the donor management parameters to be pushed to DPO for each transaction in the Sales app.  A user with proper security can set the GL Code, Solicitation Code, Sub Solicitation Code, Campaign Code, Thank You Letter, Include in Gift Calculations, Item Category, and Include Item Details options for each item on a transaction.
    Removed the need to have Smart Actions enabled for syncing data back to Agile Ticketing.
  • UPDATED REPORTS:
    Added support to run reports by specifying a specific Gift Card program.
    Added a new Gift Card Manifest and Gift Card Manifest Extract report.
    Added a total for credit card tips to the User Batch Audit report.
  • ENHANCED MEMBER IMPORT:  Updated the member import process to accept all phone number types and customer questions.  Also added the ability to import external customer numbers to support the initial Donor Perfect data sync.
  • Removed the requirement for phone numbers on customers in the Sales and Admin apps.
  • Added an option to allow customer benefits attached to a membership to continue working after expiration.
  • Added support for SafeSave payment merchant integration.
  • Added a new Fair Market Value option to prices.  This allows values to be associated with comp tickets used as a member benefit.

Maintenance Items:

  • Fixed an issue where Display Groups could not be set up on Entry Points or Questions.
  • Changed the criteria for member scanning so it would work without specifying a tier on the member benefit.
  • Fixed an issue where the transaction details could not be brought up on a donation in order maintenance.
  • Changed the selection of an event for a benefit to be more explicit to keep from accidently setting up a ticket benefit incorrectly.
  • Fixed the validation criteria on the member properties so a blank member number cannot be used.
  • Fixed an issue where the credit card payment boxes get disabled after validation fails on the web.
  • Fixed a validation error when alphabet character were used in the credit card number or security code on the web.
  • Fixed a security issue that kept ticket formats from being edited at a corp level organization.
  • Fixed an issue where promo code member prices show up when they should not.

If you have any questions or concerns about this update please email us at support@agiletix.com.  This support email address allows you to communicate with us any enhancements and issues related to the Agile Ticketing system.  You should always feel free to contact us via any of the following support options: (615)360-6700, (877)282-8942, or support@agiletix.com.

Agile Ticketing Update – 6.2

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Enhancements:

  • DONOR PERFECT INTEGRATION:  Agile Ticketing has partnered with Donor Perfect to integrate with their online fundraising software.  Customer information, order activity, and memberships from Agile are automatically pushed into donor perfect.  Changes to donor information in Donor Perfect are automatically pushed back to Agile.  Dynamic information about the donor is available right within Agile.  Clients may specify the Donor Perfect General Ledger, Campaign, Solicitation, Sub-Solicitation, and Gift Calculation Settings on all purchasable items within Agile.  This will allow your organization to utilize Donor Perfect in your own customized way to achieve your fundraising goals.  Please visit www.donorperfect.com to find our more about what Donor Perfect can offer your organization.
  • ENHANCED MEMBER IMPORT:  Updated the member import process to allow dual and multi-person member imports.  Fixed an issue when importing without customer numbers.  Added support for importing memberships that have customer benefits in addition to member benefits.
  • ENHANCED CUSTOMER BENEFITS:  Added a new option to attach benefits to a customer based on a membership purchase.  This differs in the normal membership benefits that have been supported for a while.  This new benefit type allows for greater flexibility and ease of use when redeeming the benefits.  Benefits can be given to a customer for customer service reasons as well.  This ability is of course controlled by permissions so that you can keep a tight control on the management of these benefits.
  • UPDATED REPORTS:
    • Organization Audit: Added a new summary area to the top of the report to show information by sales line (Event, Membership, Concessions, etc). Added options to the report to include sales details grouped by Buyer Type.  Also, added an option to the report to include sales details grouped by price type.
    • Membership Audit: Added new subtotals to the delivery section of the report to detail delivery methods used.
    • Event Manifest:  Both the Event Manifest and Event Manifest Extract have been updated to include all phone numbers, customer questions, and order questions related to that event.

Maintenance Items:

  • Added an option to the order search by event to include cancelled orders.
  • Made the order and customer number bold in order confirmation emails.
  • Fixed an issue with membership permissions and visibility to restricted organizations.
  • Added the time value to the display of benefit groups dates on the membership price property page.
  • Fixed an error that would occur when trying to get Print-At-Home tickets in a regional portal.
  • Fixed an error that would occur on the cart page when in a regional portal.
  • Fixed an issue with saving custom properties in the admin app.
  • Fixed an issue with printing a receipt during a refund transaction.
  • Fixed a few errors that caused system exceptions in the admin and sales apps.
  • Updated the event and show imports to ignore search categories if not used in your organization.
  • Improved the search time for member search by member number in the sales app.
  • Improved the search time for last orders for an organization in the sales app.
  • Improved the load time of the shows list in the admin app.

Agile Ticketing Update – 6.1

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Enhancements:

  • RESTRICTED-USE TICKETS: Ability to define ticket benefits that restrict usage within a specified time range.  Since patrons can only see one film at a time, this feature allows your organization to manage film pass benefits in a fair and equitable manner. When activated, this enhancement will block patrons from redeeming additional tickets to films that start within a 30 minute window of the previously redeemed ticket. The ticket benefit can define a range of 30 minutes so that any events that start within 30 minutes of each other will be grouped together for the ticket benefit.  (e.g. The five films that start at 9pm can be grouped together to allow the customer to get only the 1 ticket they are allowed)
  • ENHANCED TICKET PACKS: Patrons are able to redeem multiple ticket packs tickets and member tickets in the same order eliminating the need for multiple logins and logouts to redeem all benefits allocated to the patron.
  • EASIER CUSTOMER SEARCH: Updated the customer search to perform “starts-with” searches when the “Exact Name Match” is unchecked.  Typing in “lem” in the last name field will return results for “Lemon”, “Lemons”, “Lemmon”, etc.
  • ENHANCED GIFT CARD FEATURE: Check Gift Card balances in the Point-of-Sale.
  • ENHANCED GATE CONTROL REPORTING FEATURE: Added new Gate Control Summary and Gate Control Detail Extract reports based on date range.  This allows reporting across multiple gate control batches and events.
  • ENHANCED USER EXPERIENCE: Added an “edit customer” button to the customer area in the sales application to make the function more apparent.
  • Changed the shipping address process on the payment page to be more user-friendly.
  • ENHANCED FUND DEVELOPMENT FEATURE: Added the option to round up donation payments to the next dollar in the Agile Ticketing Solutions ticket-sales application.
  • ENHANCED TICKET FORMATTING: Added the ability for each corp organization to view and edit their ticket formats.  This was previously controlled only by regional level administrators.
  • ENHANCED SUPPORT FEATURE: Your agents and designated system users can directly connect with Agile Ticketing Solutions support team using the “Share Screen” option in the Agile Ticketing Solutions application.

Maintenance Items:

  • Changed the report dropdown for picking gate control batches to use the batch description instead of the event name.
  • Fixed an issue where venues would be duplicated in the showing schedule view.
  • Fixed an issue with the width of the Facebook comments widget on the ticket purchase page.
  • Fixed an issue with packages with sold out GA events.

Agile Ticketing Update – 5.4

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  • Added the order number to order confirmation and print-at-home email subject lines.
  • Added the ability to set the Event Type, Project Code, and Included Shorts at the Showing level.
  • Added the ability to upload a whole folder full of images at one time in the Show Import area.
  • Feature enhancements in POS mode.
    • Event name required support
    • Manual seating
    • Account balance display
    • Day of week option for event buttons
    • Unified customer and member search screen
  • Added the ability to set custom comp policy logic via a regular expression.
  • Added a new option to add gate control batches for all selected events in one process.
  • Added a new option to copy, edit, and delete gate control batch membership settings across multiple gate control batches.
  • Added an external link type to entry points.
  • Added a new option for editing multiple Shows, Showings, and Shorts in one process. Selecting multiple items in the list and choosing the Properties enables the multi-edit feature.

Maintenance Items:

  • Fixed a system exception that occurred when renewing a membership.
  • Fixed a sorting issue on the Next Showing Date column of the Shows list.
  • Fixed a display issue on the mobile web sales calendar.
  • Fixed a display issue with formatted City, State Zip lines in web sales.
  • Changed the Zip/Postal code format to accept valid codes that it was blocking.
  • The end date for an event was not being displayed correctly on the web sales purchase page.
  • Correctly caught that a user is not cashed in when displaying/sending print-at-home tickets.
  • Other miscellaneous bug fixes and enhancements.