Our Team

Richard Steward, CEO 

Richard Steward joined TicketToGo in 2002 serving as the lead project manager and software architect. Initially, TicketToGo provided a robust web-based ticketing and inventory management solution. However, Mr. Steward realized a greater need for a comprehensive venue management software solution dedicated to the unique requirements of theaters and entertainment venues. Joining forces with Michael Holt, together they re-architected the software, included advanced features like membership management, dynamic seating maps, and enhanced user security, and changed the name of the company from TicketToGo to Agile Ticketing Solutions to reflect the flexibility of the software across multiple usage types within the entertainment and venue management space.

Today, Mr. Steward serves Agile Ticketing Solutions as the Executive Vice President of Operations and Sales overseeing the marketing initiatives and operational goals of the company but it’s not uncommon to find him working directly with our product development team on new ideas to make the software even better. When Mr. Steward isn’t thinking up the next big initiative at Agile Ticketing, you’ll find him spending time with his wonderful wife, Mary Steward, and their children, Hannah and Chip.

Mr. Steward graduated from Tennessee Tech University with a Bachelor of Science and has contributed to the success of organizations like Gaylord Entertainment, Opryland Theme Park, ShoLodge Inc. and Enterprise Solutions, Inc.

John Lemon, Director, System Implementation and Customer Service

Some people have degrees, but no technical “street smarts”. Others have real world experience but haven’t acquired the fundamental background provided by a reputable institution of learning. Good news for Agile: John Lemon, Agile’s Director of System Implementation and Customer Service has both. John worked in PC support while studying for his computer science degree at Middle Tennessee State University which gives him special insight to the needs of the customer. John joined Agile Ticketing in 2003 and has served in several different roles. His primary role is helping new customers get started on the system and leading a 24/7 customer service team.

Julian McBride, Director, Software, and Systems Development

You’ve got to love Julian McBride, Agile’s Director of Software and Systems Development. When asked what his role is at Agile Ticketing Solutions, his answer: “Whatever needs doing.” And whatever needs doing, you can count on Julian to assist you in getting it done. A self-described “Army brat,” his was a base-to-base life until he landed at MTSU, where, along with a brief time at Tennessee Tech, he acquired the knowledge and skills he needed in computer science. At Agile, you’ll find Julian (and John) developing and designing the software, working on the nuts and bolts of Agile’s online ticketing system, as well as interacting with clients with tech support and customer service.

Shane E. Burkett, Director, Strategic Marketing

Shane E. Burkett has been involved in corporate adult learning strategies for more than a decade working for Ford Motor Company, Xerox Corporation, SallieMae and Dollar General Corporation. He specializes in the development and delivery of instructor-led, Web-based and self-guided learning programs.  His core disciplines with Agile Ticketing Solutions include Human Resource Management, Core-Leadership, Talent Discovery, Coaching, and Compliance. He is a certified e-learnings specialist  and professional skills instructor with in-depth knowledge of adult learning psychological techniques. During his tenure with Xerox Corporation, he  received the Malcolm Baldridge National Quality Award of Excellence.

Hope Biber, Sr. Product and Client Learning Expert

As a child, Hope Biber wanted to be a star on the stage and screen. When she started her career path, she realized her passion for the arts and entertainment business when she was asked to sell tickets at the Orpheum Theatre in Memphis.  She moved to Nashville in 1994 and worked at the Tennessee Performing Arts Center for 7 years, moving up through the ranks to become an Event Service Manager.  She gained invaluable knowledge in venue management as well as working with multiple ticketing platforms at various venues and arts organizations in the southeast.  Hope joined the Agile team in November of 2007 where she oversees training videos and materials and helps our clients learn how to best use Agile Ticketing Software.